Many librarians have experienced workplace conflict at some point during their career – perhaps with co-workers, clients, management, or the general public. The Special Libraries Association (SLA) is hosting a full day interactive workshop on collaborative conflict management for information professionals. Kerry Palmer, (Justice Institute of BC), will provide participants with a strong foundation in conflict management techniques including assertive communication skills and how to set respectful limits on aggressive behaviour.
This workshop is designed for librarians in all sectors: academic, special, and public. Breakfast and lunch are included which gives participants the opportunity to network with fellow informational professionals in beautiful downtown Vancouver at the Teck Resources Building. SLA is pleased to extend member pricing to those belonging to other “information associations”, such as BCLA, CLA and VALL.
About the speaker
Kerry Palmer has worked in the area of Dispute Resolution for the past 16 years. He is currently a faculty member with the Justice Institute of BC in both the Conflict Resolution Department and the Aboriginal Leadership Program.
Date: Thursday, September 24, 2015
Time: Registration, coffee and light refreshments 8am-8:30am, Workshop 8:30am – 4: 30 pm
Place: Teck Resources, Suite 3300, Bentall 5-550 Burrard Street, Vancouver BC
Cost: $120.00 – members (includes BCLA, SLA, VALL), $140.00 – non-members, $80.00 – students
Breakfast and lunch are included.
