An article called “Voices in the Cloud: Social Media and Trust in Canadian and US Local Governments” written by PhD Student and Sessional Lecturer, Lois Evans with Patricia C. Franks and Michelle Chen, was awarded an Emerald Literati Award as an “Outstanding Paper – Highly Commended”. The article was published in the Records Management Journal.
This study aims to examine how 20 local governments in Canada and the USA operationalize the government–citizen trust relationship through the administration of social media by answering two questions: Can local governments use social media to increase citizen trust? and if local governments can use social media, what can be learned about the administration of social media that results in an increase in citizen trust of government?
